Gfilui

Bug Report

Summary

For some reason Ubuntu loses track of the IP address associated with the router URL that processes the login to the router. I posted an answer that addresses this. Look for the IP address of the router on your phone and put that in /etc/hosts under the name that is attempting to process your router login. That solved it for me. There are other answers as well in case the SB setup is different where you are at.

Details

One post I found on my phone said to add the host IP of the connection service to /etc/hosts. The url displayed in the browser address bar is:

https://sbux-portal.globalreachtech.com/check?cmd=login&mac=a0:88:39:65:f0:cc&essid=Google%20Starbucks&ip=172.31.98.108&apname=24%3Ade%3Ac6%3Ace%3A49%3Af6&apmac=24%3Ade%3Ac6%3Ace%3A49%3Af6&vcname=S17730-VC&switchip=aruba.odyssys.net&url=http%3A%2F%2Fdetectportal.firefox.com%2Fsuccess.txt

So I did that, but the result is the same. Any ideas? Starbucks is the only WIFI I cannot connect to.

Please update us if you know when Google WIFI / Starbucks has fixed this issue.

I tried using a different mac address using macchanger:

Permanent MAC: a0:88:69:15:f0:cc (Intel Corporate)
New MAC: 00:11:22:33:44:55 (CIMSYS Inc)

However that did not work.

Today April 18 I tried a completely different laptop and I'm still getting the same hangup. The message says:

 Error resolving "aruba.odyssys.net": Name or service not known.

So so far nothing is working for me. Been on contact with both Starbucks WIFI support and their general customer support and so far no one can provide an estimate on when or if ever this will be fixed. Starbucks support gave me this reference number:

 180413-010073 

They said to call Wifi support and give the the number and they will fix this. When I did Wifi Support said they don't need the number and there's nothing they can do. For a company that goes out of it's way to provide great customer experiences this is pretty sad. It's been over a month since they rolled this out and still no fix.

When attempting to connect in a browser this is the url it redirects to and hangs https://aruba.odyssys.net/cgi-bin/login.

Update

Also tried using my phone MAC address today. It did not work. The Starbucks Wifi thought I was a new laptop, and so it opened the initial splash page signup again, but after completing the entries it still hangs on https://aruba.odyssys.net/cgi-bin/login.

The problem in my case is that Ubuntu does not know how to access https://aruba.odyssys.net/cgi-bin/login. The host aruba.odyssys.net is the WIFI router.

The Work Around

• Find the IP address of that router and add it to /etc/hosts.


• In some situations you might need to also add a line to /etc/resolv.conf.

Detailed Steps

1. 
   

   Find the router ip - in a terminal run:

   
   
   

   ip route
   

   
   
   

   (Example output: default via 172.31.98.1)

   
   


2. 
   

   Edit the file by running sudo nano /etc/hosts to add the line:

   
   
   

   172.31.98.1 aruba.odyssys.net
   

   
   


3. 
   

   Optional? sudo nano /etc/resolv.conf to add the line before any other nameserver entries:

   
   
   

   nameserver 172.31.98.1
   

   
   

After that the connection goes through without a hitch.

Bug Report

The problem seems to be bug report: 1766969.

Spoke to google Wifi support about this. There is a known problem with the Starbucks splash page if you register more than one device with the same email address. The first device you register will work but not the second one. If you can use a cloned MAC address on your wireless card you can get to the registration page again and use a different email address.

whois is not the right tool to lookup addresses, and it mostly deals with domain names anyway. To find IPs, use nslookup or dig or even ping:

>dig sbux-portal.globalreachtech.com

; <<>> DiG 9.10.3-P4-Ubuntu <<>> sbux-portal.globalreachtech.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 36541
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 4, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;sbux-portal.globalreachtech.com. IN A

;; ANSWER SECTION:
sbux-portal.globalreachtech.com. 14121 IN CNAME sbux-portal.odyssys.net.
sbux-portal.odyssys.net. 1521 IN CNAME wlb1.us-east-1.sbux-portal.globalreachtech.com.
wlb1.us-east-1.sbux-portal.globalreachtech.com. 14121 IN CNAME wlb1-1579773356.us-east-1.elb.amazonaws.com.
wlb1-1579773356.us-east-1.elb.amazonaws.com. 1521 IN A 52.55.178.64
wlb1-1579773356.us-east-1.elb.amazonaws.com. 1521 IN A 34.233.215.66

;; AUTHORITY SECTION:
us-east-1.elb.amazonaws.com. 1214 IN NS ns-1119.awsdns-11.org.
us-east-1.elb.amazonaws.com. 1214 IN NS ns-1793.awsdns-32.co.uk.
us-east-1.elb.amazonaws.com. 1214 IN NS ns-235.awsdns-29.com.
us-east-1.elb.amazonaws.com. 1214 IN NS ns-934.awsdns-52.net.

;; Query time: 59 msec
;; SERVER: 127.0.1.1#53(127.0.1.1)
;; WHEN: Mon Apr 09 21:50:10 CEST 2018
;; MSG SIZE rcvd: 346

>nslookup sbux-portal.globalreachtech.com
Server: 127.0.1.1
Address: 127.0.1.1#53

Non-authoritative answer:
sbux-portal.globalreachtech.com canonical name = sbux-portal.odyssys.net.
sbux-portal.odyssys.net canonical name = wlb1.us-east-1.sbux-portal.globalreachtech.com.
wlb1.us-east-1.sbux-portal.globalreachtech.com canonical name = wlb1-1579773356.us-east-1.elb.amazonaws.com.
Name: wlb1-1579773356.us-east-1.elb.amazonaws.com
Address: 52.55.178.64
Name: wlb1-1579773356.us-east-1.elb.amazonaws.com
Address: 34.233.215.66

>ping -c 1 sbux-portal.globalreachtech.com
PING wlb1-1579773356.us-east-1.elb.amazonaws.com (34.233.215.66) 56(84) bytes of data.
^C
--- wlb1-1579773356.us-east-1.elb.amazonaws.com ping statistics ---
1 packets transmitted, 0 received, 100% packet loss, time 0ms

(ping will additionally confirm if the side is reachable, but not getting an answer can also mean that the site doesn't respond to ping requests).

success:
1. got my phone (android) working at Starbucks by filling out the login page.

2. found the phone mac by using Network Info II android app.




3. turned off the phone wifi and laptop wifi (e.g. ifconfig wlan0 down as root or via sudo)




4. used macchanger -m ##:##... wlan0 (as root or via sudo) to set the android mac on the linux laptop.




5. reconnected laptop to Starbucks SSID to connect laptop directly with no login page