Ubuntu not detecting external monitor connected via USB-C dock
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Working with Ubuntu 16.04.
I have an HP USB-C dock (https://www.amazon.com/HP-Elite-USB-Docking-Station/dp/B01BBXPKEK) that I use with my work laptop. I have a wireless keyboard, mouse, ethernet, power, and two external monitors connected through it.
Using Windows, everything works perfectly fine. Using Ubuntu, everything works except for the monitors, which are connected through HDMI. They don't show up in the display settings at all.
The monitors work if I connect them straight to the laptpop's USB-C port through a USB-C - DVI adapter. However, I don't have enough ports on this laptop for that to be a viable solution.
Any idea what I could do to remedy this?
EDIT:
Here is the output when I run xrandr...
Screen 0: minimum 320 x 200, current 1920 x 2160, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+1080 (normal left inverted right x axis y axis) 276mm x 155mm
1920x1080 60.00*+ 59.93 48.04
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1280x1024 60.02
1440x900 59.89
1280x960 60.00
1360x768 59.80 59.96
1152x864 60.00
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
960x600 60.00
960x540 59.99
800x600 60.00 60.32 56.25
840x525 60.01 59.88
800x512 60.17
700x525 59.98
640x512 60.02
720x450 59.89
640x480 60.00 59.94
680x384 59.80 59.96
576x432 60.06
512x384 60.00
400x300 60.32 56.34
320x240 60.05
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
DP-2 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 521mm x 293mm
1920x1080 60.00*+
1600x1200 60.00
1680x1050 59.95
1400x1050 59.98
1600x900 60.00
1280x1024 75.02 60.02
1440x900 59.89
1280x960 60.00
1152x864 75.00
1280x720 60.00
1024x768 75.03 70.07 60.00
832x624 74.55
800x600 72.19 75.00 60.32 56.25
640x480 75.00 72.81 66.67 59.94
720x400 70.08
HDMI-2 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
16.04 usb multiple-monitors display external-monitor
asked Feb 5 at 15:14
demluckycharms
63
add a comment |Â
up vote
1
down vote
favorite
Working with Ubuntu 16.04.
I have an HP USB-C dock (https://www.amazon.com/HP-Elite-USB-Docking-Station/dp/B01BBXPKEK) that I use with my work laptop. I have a wireless keyboard, mouse, ethernet, power, and two external monitors connected through it.
Using Windows, everything works perfectly fine. Using Ubuntu, everything works except for the monitors, which are connected through HDMI. They don't show up in the display settings at all.
The monitors work if I connect them straight to the laptpop's USB-C port through a USB-C - DVI adapter. However, I don't have enough ports on this laptop for that to be a viable solution.
Any idea what I could do to remedy this?
EDIT:
Here is the output when I run xrandr...
Screen 0: minimum 320 x 200, current 1920 x 2160, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+1080 (normal left inverted right x axis y axis) 276mm x 155mm
1920x1080 60.00*+ 59.93 48.04
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1280x1024 60.02
1440x900 59.89
1280x960 60.00
1360x768 59.80 59.96
1152x864 60.00
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
960x600 60.00
960x540 59.99
800x600 60.00 60.32 56.25
840x525 60.01 59.88
800x512 60.17
700x525 59.98
640x512 60.02
720x450 59.89
640x480 60.00 59.94
680x384 59.80 59.96
576x432 60.06
512x384 60.00
400x300 60.32 56.34
320x240 60.05
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
DP-2 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 521mm x 293mm
1920x1080 60.00*+
1600x1200 60.00
1680x1050 59.95
1400x1050 59.98
1600x900 60.00
1280x1024 75.02 60.02
1440x900 59.89
1280x960 60.00
1152x864 75.00
1280x720 60.00
1024x768 75.03 70.07 60.00
832x624 74.55
800x600 72.19 75.00 60.32 56.25
640x480 75.00 72.81 66.67 59.94
720x400 70.08
HDMI-2 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
16.04 usb multiple-monitors display external-monitor
asked Feb 5 at 15:14
demluckycharms
63
Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31
add a comment |Â
up vote
1
down vote
favorite
up vote
1
down vote
favorite
Working with Ubuntu 16.04.
I have an HP USB-C dock (https://www.amazon.com/HP-Elite-USB-Docking-Station/dp/B01BBXPKEK) that I use with my work laptop. I have a wireless keyboard, mouse, ethernet, power, and two external monitors connected through it.
Using Windows, everything works perfectly fine. Using Ubuntu, everything works except for the monitors, which are connected through HDMI. They don't show up in the display settings at all.
The monitors work if I connect them straight to the laptpop's USB-C port through a USB-C - DVI adapter. However, I don't have enough ports on this laptop for that to be a viable solution.
Any idea what I could do to remedy this?
EDIT:
Here is the output when I run xrandr...
Screen 0: minimum 320 x 200, current 1920 x 2160, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+1080 (normal left inverted right x axis y axis) 276mm x 155mm
1920x1080 60.00*+ 59.93 48.04
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1280x1024 60.02
1440x900 59.89
1280x960 60.00
1360x768 59.80 59.96
1152x864 60.00
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
960x600 60.00
960x540 59.99
800x600 60.00 60.32 56.25
840x525 60.01 59.88
800x512 60.17
700x525 59.98
640x512 60.02
720x450 59.89
640x480 60.00 59.94
680x384 59.80 59.96
576x432 60.06
512x384 60.00
400x300 60.32 56.34
320x240 60.05
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
DP-2 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 521mm x 293mm
1920x1080 60.00*+
1600x1200 60.00
1680x1050 59.95
1400x1050 59.98
1600x900 60.00
1280x1024 75.02 60.02
1440x900 59.89
1280x960 60.00
1152x864 75.00
1280x720 60.00
1024x768 75.03 70.07 60.00
832x624 74.55
800x600 72.19 75.00 60.32 56.25
640x480 75.00 72.81 66.67 59.94
720x400 70.08
HDMI-2 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
16.04 usb multiple-monitors display external-monitor
asked Feb 5 at 15:14
demluckycharms
63
Working with Ubuntu 16.04.
I have an HP USB-C dock (https://www.amazon.com/HP-Elite-USB-Docking-Station/dp/B01BBXPKEK) that I use with my work laptop. I have a wireless keyboard, mouse, ethernet, power, and two external monitors connected through it.
Using Windows, everything works perfectly fine. Using Ubuntu, everything works except for the monitors, which are connected through HDMI. They don't show up in the display settings at all.
The monitors work if I connect them straight to the laptpop's USB-C port through a USB-C - DVI adapter. However, I don't have enough ports on this laptop for that to be a viable solution.
Any idea what I could do to remedy this?
EDIT:
Here is the output when I run xrandr...
Screen 0: minimum 320 x 200, current 1920 x 2160, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+1080 (normal left inverted right x axis y axis) 276mm x 155mm
1920x1080 60.00*+ 59.93 48.04
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1280x1024 60.02
1440x900 59.89
1280x960 60.00
1360x768 59.80 59.96
1152x864 60.00
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
960x600 60.00
960x540 59.99
800x600 60.00 60.32 56.25
840x525 60.01 59.88
800x512 60.17
700x525 59.98
640x512 60.02
720x450 59.89
640x480 60.00 59.94
680x384 59.80 59.96
576x432 60.06
512x384 60.00
400x300 60.32 56.34
320x240 60.05
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
DP-2 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 521mm x 293mm
1920x1080 60.00*+
1600x1200 60.00
1680x1050 59.95
1400x1050 59.98
1600x900 60.00
1280x1024 75.02 60.02
1440x900 59.89
1280x960 60.00
1152x864 75.00
1280x720 60.00
1024x768 75.03 70.07 60.00
832x624 74.55
800x600 72.19 75.00 60.32 56.25
640x480 75.00 72.81 66.67 59.94
720x400 70.08
HDMI-2 disconnected (normal left inverted right x axis y axis)
1920x1080_60.00 59.96
16.04 usb multiple-monitors display external-monitor
16.04 usb multiple-monitors display external-monitor
asked Feb 5 at 15:14
demluckycharms
63
asked Feb 5 at 15:14
demluckycharms
63
edited Feb 5 at 19:57
asked Feb 5 at 15:14
demluckycharms
63
asked Feb 5 at 15:14
demluckycharms
63
asked Feb 5 at 15:14
demluckycharms
63
63
Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31
add a comment |Â
Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31
Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31
add a comment |Â
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Unfortunately, I think this is a driver issue. Since its proprietary, you'd best ask the manufacturer, HP, about it, but I think you might be out of luck since somebody else has already asked this question on their product forums.
– Robert Riedl
Feb 5 at 18:18
Oh jeez, that's a bummer. Good ol' HP I suppose.
– demluckycharms
Feb 5 at 18:28
You could try again with HP, but again, this is very hardware-specific.
– Robert Riedl
Feb 5 at 18:31