XPS 9560 cannot install Ubuntu. ACPI Error/Empty Installation Type/"unable to find a medium containing a live file system”

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1
down vote

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I'm new to Ubuntu.



XPS 15 9560, BIOS is up-to-date (Feb 18).
I'm trying ton install Ubuntu 16.04/17.10/18.04beta from USB thumb drive (SanDisk USB 3.0).
But when installtion starts, it gives errors:



enter image description here



ACPI Error Namespace llopup failure, AE_NOT_FOUND



Cannot enable. Maybe the USB cable is bad?
cannot disable (err = -32)



I tried different USB as well as different USB ports,
and also tried Ubuntu 17.10 as well but no luck.



I could proceed to “Installation Type” (but there is no partition) after acpi=off as kernel param but then it crashes when I try to select “+” or “Change”, so it seems like it does not help. But the partition is empty, so something is wrong.



enter image description here



After struggle, it seems like I needed to change “Raid on” to “AHCI” for SATA setting.
But after the change, still cannot reach installation screen or just freezes as error occurs "unable to find a medium containing a live file system" as below:



enter image description here



Anyone had a same issue?
How can I solve this?



Thank you.



Ref:
http://www.dell.com/support/article/ca/en/cabsdt1/sln299303/loading-ubuntu-on-systems-using-pcie-m2-drives?lang=en










share|improve this question



























    up vote
    1
    down vote

    favorite












    I'm new to Ubuntu.



    XPS 15 9560, BIOS is up-to-date (Feb 18).
    I'm trying ton install Ubuntu 16.04/17.10/18.04beta from USB thumb drive (SanDisk USB 3.0).
    But when installtion starts, it gives errors:



    enter image description here



    ACPI Error Namespace llopup failure, AE_NOT_FOUND



    Cannot enable. Maybe the USB cable is bad?
    cannot disable (err = -32)



    I tried different USB as well as different USB ports,
    and also tried Ubuntu 17.10 as well but no luck.



    I could proceed to “Installation Type” (but there is no partition) after acpi=off as kernel param but then it crashes when I try to select “+” or “Change”, so it seems like it does not help. But the partition is empty, so something is wrong.



    enter image description here



    After struggle, it seems like I needed to change “Raid on” to “AHCI” for SATA setting.
    But after the change, still cannot reach installation screen or just freezes as error occurs "unable to find a medium containing a live file system" as below:



    enter image description here



    Anyone had a same issue?
    How can I solve this?



    Thank you.



    Ref:
    http://www.dell.com/support/article/ca/en/cabsdt1/sln299303/loading-ubuntu-on-systems-using-pcie-m2-drives?lang=en










    share|improve this question

























      up vote
      1
      down vote

      favorite









      up vote
      1
      down vote

      favorite











      I'm new to Ubuntu.



      XPS 15 9560, BIOS is up-to-date (Feb 18).
      I'm trying ton install Ubuntu 16.04/17.10/18.04beta from USB thumb drive (SanDisk USB 3.0).
      But when installtion starts, it gives errors:



      enter image description here



      ACPI Error Namespace llopup failure, AE_NOT_FOUND



      Cannot enable. Maybe the USB cable is bad?
      cannot disable (err = -32)



      I tried different USB as well as different USB ports,
      and also tried Ubuntu 17.10 as well but no luck.



      I could proceed to “Installation Type” (but there is no partition) after acpi=off as kernel param but then it crashes when I try to select “+” or “Change”, so it seems like it does not help. But the partition is empty, so something is wrong.



      enter image description here



      After struggle, it seems like I needed to change “Raid on” to “AHCI” for SATA setting.
      But after the change, still cannot reach installation screen or just freezes as error occurs "unable to find a medium containing a live file system" as below:



      enter image description here



      Anyone had a same issue?
      How can I solve this?



      Thank you.



      Ref:
      http://www.dell.com/support/article/ca/en/cabsdt1/sln299303/loading-ubuntu-on-systems-using-pcie-m2-drives?lang=en










      share|improve this question















      I'm new to Ubuntu.



      XPS 15 9560, BIOS is up-to-date (Feb 18).
      I'm trying ton install Ubuntu 16.04/17.10/18.04beta from USB thumb drive (SanDisk USB 3.0).
      But when installtion starts, it gives errors:



      enter image description here



      ACPI Error Namespace llopup failure, AE_NOT_FOUND



      Cannot enable. Maybe the USB cable is bad?
      cannot disable (err = -32)



      I tried different USB as well as different USB ports,
      and also tried Ubuntu 17.10 as well but no luck.



      I could proceed to “Installation Type” (but there is no partition) after acpi=off as kernel param but then it crashes when I try to select “+” or “Change”, so it seems like it does not help. But the partition is empty, so something is wrong.



      enter image description here



      After struggle, it seems like I needed to change “Raid on” to “AHCI” for SATA setting.
      But after the change, still cannot reach installation screen or just freezes as error occurs "unable to find a medium containing a live file system" as below:



      enter image description here



      Anyone had a same issue?
      How can I solve this?



      Thank you.



      Ref:
      http://www.dell.com/support/article/ca/en/cabsdt1/sln299303/loading-ubuntu-on-systems-using-pcie-m2-drives?lang=en







      16.04 usb 17.10 xps






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Apr 2 at 21:27

























      asked Apr 2 at 17:03









      Yuichi

      1065




      1065




















          2 Answers
          2






          active

          oldest

          votes

















          up vote
          2
          down vote













          A combination of these things might work for you:



          • Change the boot mode to AHCI

          • hit X at the GRUB bootloader screen and change live splash to nomodeset

          • If it's a USB 3.0 USB make sure you use a USB 3.0 port

          • If the USB 3.0 USB isn't working - try a USB 2.0 port

          • If that still doesn't work - try a USB 2.0 key in a USB 2.0 port

          • If you have no USB 2.0 ports try going into the BIOS and disabling USB 3.0 at the BIOS level

          • If you can't disable USB 3.0 in BIOS then congratulations you're just as stuck as I am now





          share|improve this answer




















          • Changing live splash to nomodeset did the trick for me - thanks!
            – eli
            Jun 22 at 19:20

















          up vote
          0
          down vote



          accepted










          I tried with Ubuntu 18.04 LTS and finally worked!
          with kernel params added nouveau.modeset=0 acpi=off after quiet splash.



          After installation is done, I needed to start recovery mode
          and do this.

          dpkg-reconfigure lightdm






          share|improve this answer




















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            2 Answers
            2






            active

            oldest

            votes








            2 Answers
            2






            active

            oldest

            votes









            active

            oldest

            votes






            active

            oldest

            votes








            up vote
            2
            down vote













            A combination of these things might work for you:



            • Change the boot mode to AHCI

            • hit X at the GRUB bootloader screen and change live splash to nomodeset

            • If it's a USB 3.0 USB make sure you use a USB 3.0 port

            • If the USB 3.0 USB isn't working - try a USB 2.0 port

            • If that still doesn't work - try a USB 2.0 key in a USB 2.0 port

            • If you have no USB 2.0 ports try going into the BIOS and disabling USB 3.0 at the BIOS level

            • If you can't disable USB 3.0 in BIOS then congratulations you're just as stuck as I am now





            share|improve this answer




















            • Changing live splash to nomodeset did the trick for me - thanks!
              – eli
              Jun 22 at 19:20














            up vote
            2
            down vote













            A combination of these things might work for you:



            • Change the boot mode to AHCI

            • hit X at the GRUB bootloader screen and change live splash to nomodeset

            • If it's a USB 3.0 USB make sure you use a USB 3.0 port

            • If the USB 3.0 USB isn't working - try a USB 2.0 port

            • If that still doesn't work - try a USB 2.0 key in a USB 2.0 port

            • If you have no USB 2.0 ports try going into the BIOS and disabling USB 3.0 at the BIOS level

            • If you can't disable USB 3.0 in BIOS then congratulations you're just as stuck as I am now





            share|improve this answer




















            • Changing live splash to nomodeset did the trick for me - thanks!
              – eli
              Jun 22 at 19:20












            up vote
            2
            down vote










            up vote
            2
            down vote









            A combination of these things might work for you:



            • Change the boot mode to AHCI

            • hit X at the GRUB bootloader screen and change live splash to nomodeset

            • If it's a USB 3.0 USB make sure you use a USB 3.0 port

            • If the USB 3.0 USB isn't working - try a USB 2.0 port

            • If that still doesn't work - try a USB 2.0 key in a USB 2.0 port

            • If you have no USB 2.0 ports try going into the BIOS and disabling USB 3.0 at the BIOS level

            • If you can't disable USB 3.0 in BIOS then congratulations you're just as stuck as I am now





            share|improve this answer












            A combination of these things might work for you:



            • Change the boot mode to AHCI

            • hit X at the GRUB bootloader screen and change live splash to nomodeset

            • If it's a USB 3.0 USB make sure you use a USB 3.0 port

            • If the USB 3.0 USB isn't working - try a USB 2.0 port

            • If that still doesn't work - try a USB 2.0 key in a USB 2.0 port

            • If you have no USB 2.0 ports try going into the BIOS and disabling USB 3.0 at the BIOS level

            • If you can't disable USB 3.0 in BIOS then congratulations you're just as stuck as I am now






            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered Apr 27 at 14:41









            anon58192932

            165111




            165111











            • Changing live splash to nomodeset did the trick for me - thanks!
              – eli
              Jun 22 at 19:20
















            • Changing live splash to nomodeset did the trick for me - thanks!
              – eli
              Jun 22 at 19:20















            Changing live splash to nomodeset did the trick for me - thanks!
            – eli
            Jun 22 at 19:20




            Changing live splash to nomodeset did the trick for me - thanks!
            – eli
            Jun 22 at 19:20












            up vote
            0
            down vote



            accepted










            I tried with Ubuntu 18.04 LTS and finally worked!
            with kernel params added nouveau.modeset=0 acpi=off after quiet splash.



            After installation is done, I needed to start recovery mode
            and do this.

            dpkg-reconfigure lightdm






            share|improve this answer
























              up vote
              0
              down vote



              accepted










              I tried with Ubuntu 18.04 LTS and finally worked!
              with kernel params added nouveau.modeset=0 acpi=off after quiet splash.



              After installation is done, I needed to start recovery mode
              and do this.

              dpkg-reconfigure lightdm






              share|improve this answer






















                up vote
                0
                down vote



                accepted







                up vote
                0
                down vote



                accepted






                I tried with Ubuntu 18.04 LTS and finally worked!
                with kernel params added nouveau.modeset=0 acpi=off after quiet splash.



                After installation is done, I needed to start recovery mode
                and do this.

                dpkg-reconfigure lightdm






                share|improve this answer












                I tried with Ubuntu 18.04 LTS and finally worked!
                with kernel params added nouveau.modeset=0 acpi=off after quiet splash.



                After installation is done, I needed to start recovery mode
                and do this.

                dpkg-reconfigure lightdm







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered May 1 at 1:08









                Yuichi

                1065




                1065



























                     

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