Cannot detect wireless driver intel ac wireless 9560 [logs included]

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up vote
2
down vote

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Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.







share|improve this question





















  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
    – chili555
    May 23 at 20:13










  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
    – David Foerster
    May 29 at 1:09











  • @DavidFoerster Thanks mate
    – Hyun Kim
    May 29 at 6:03














up vote
2
down vote

favorite
1












Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.







share|improve this question





















  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
    – chili555
    May 23 at 20:13










  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
    – David Foerster
    May 29 at 1:09











  • @DavidFoerster Thanks mate
    – Hyun Kim
    May 29 at 6:03












up vote
2
down vote

favorite
1









up vote
2
down vote

favorite
1






1





Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.







share|improve this question













Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.









share|improve this question












share|improve this question




share|improve this question








edited May 29 at 1:05









David Foerster

25.7k1361105




25.7k1361105









asked May 23 at 10:10









Hyun Kim

112




112











  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
    – chili555
    May 23 at 20:13










  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
    – David Foerster
    May 29 at 1:09











  • @DavidFoerster Thanks mate
    – Hyun Kim
    May 29 at 6:03
















  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
    – chili555
    May 23 at 20:13










  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
    – David Foerster
    May 29 at 1:09











  • @DavidFoerster Thanks mate
    – Hyun Kim
    May 29 at 6:03















I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
– chili555
May 23 at 20:13




I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.
– chili555
May 23 at 20:13












@chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
– David Foerster
May 29 at 1:09





@chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.
– David Foerster
May 29 at 1:09













@DavidFoerster Thanks mate
– Hyun Kim
May 29 at 6:03




@DavidFoerster Thanks mate
– Hyun Kim
May 29 at 6:03










2 Answers
2






active

oldest

votes

















up vote
1
down vote













I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



sudo apt update
sudo apt upgrade


I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



iwlwifi-9000-pu-b0-jf-b0-33.ucode
iwlwifi-9000-pu-b0-jf-b0-34.ucode
iwlwifi-9000-pu-b0-jf-b0-38.ucode


Reboot so that -38 loads instead of -34 as before. Check the log:



dmesg | grep iwl


Is the alarming message gone?




iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




Your wireless should be working now.






share|improve this answer





















  • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
    – Hyun Kim
    May 30 at 12:21










  • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
    – edencorbin
    Jul 10 at 22:31










  • @edencorbin Please start your own new question. I'll be happy to help.
    – chili555
    Jul 11 at 1:18










  • @chili555 askubuntu.com/questions/1054012/…
    – edencorbin
    Jul 11 at 3:19

















up vote
-1
down vote













  1. You should be sure then your HW support this stuff. It requires the newest HW.

  2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.





share|improve this answer





















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    2 Answers
    2






    active

    oldest

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    2 Answers
    2






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes








    up vote
    1
    down vote













    I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



    sudo apt update
    sudo apt upgrade


    I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



    iwlwifi-9000-pu-b0-jf-b0-33.ucode
    iwlwifi-9000-pu-b0-jf-b0-34.ucode
    iwlwifi-9000-pu-b0-jf-b0-38.ucode


    Reboot so that -38 loads instead of -34 as before. Check the log:



    dmesg | grep iwl


    Is the alarming message gone?




    iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




    Your wireless should be working now.






    share|improve this answer





















    • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
      – Hyun Kim
      May 30 at 12:21










    • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
      – edencorbin
      Jul 10 at 22:31










    • @edencorbin Please start your own new question. I'll be happy to help.
      – chili555
      Jul 11 at 1:18










    • @chili555 askubuntu.com/questions/1054012/…
      – edencorbin
      Jul 11 at 3:19














    up vote
    1
    down vote













    I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



    sudo apt update
    sudo apt upgrade


    I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



    iwlwifi-9000-pu-b0-jf-b0-33.ucode
    iwlwifi-9000-pu-b0-jf-b0-34.ucode
    iwlwifi-9000-pu-b0-jf-b0-38.ucode


    Reboot so that -38 loads instead of -34 as before. Check the log:



    dmesg | grep iwl


    Is the alarming message gone?




    iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




    Your wireless should be working now.






    share|improve this answer





















    • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
      – Hyun Kim
      May 30 at 12:21










    • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
      – edencorbin
      Jul 10 at 22:31










    • @edencorbin Please start your own new question. I'll be happy to help.
      – chili555
      Jul 11 at 1:18










    • @chili555 askubuntu.com/questions/1054012/…
      – edencorbin
      Jul 11 at 3:19












    up vote
    1
    down vote










    up vote
    1
    down vote









    I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



    sudo apt update
    sudo apt upgrade


    I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



    iwlwifi-9000-pu-b0-jf-b0-33.ucode
    iwlwifi-9000-pu-b0-jf-b0-34.ucode
    iwlwifi-9000-pu-b0-jf-b0-38.ucode


    Reboot so that -38 loads instead of -34 as before. Check the log:



    dmesg | grep iwl


    Is the alarming message gone?




    iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




    Your wireless should be working now.






    share|improve this answer













    I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



    sudo apt update
    sudo apt upgrade


    I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



    iwlwifi-9000-pu-b0-jf-b0-33.ucode
    iwlwifi-9000-pu-b0-jf-b0-34.ucode
    iwlwifi-9000-pu-b0-jf-b0-38.ucode


    Reboot so that -38 loads instead of -34 as before. Check the log:



    dmesg | grep iwl


    Is the alarming message gone?




    iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




    Your wireless should be working now.







    share|improve this answer













    share|improve this answer



    share|improve this answer











    answered May 29 at 13:06









    chili555

    36k54775




    36k54775











    • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
      – Hyun Kim
      May 30 at 12:21










    • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
      – edencorbin
      Jul 10 at 22:31










    • @edencorbin Please start your own new question. I'll be happy to help.
      – chili555
      Jul 11 at 1:18










    • @chili555 askubuntu.com/questions/1054012/…
      – edencorbin
      Jul 11 at 3:19
















    • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
      – Hyun Kim
      May 30 at 12:21










    • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
      – edencorbin
      Jul 10 at 22:31










    • @edencorbin Please start your own new question. I'll be happy to help.
      – chili555
      Jul 11 at 1:18










    • @chili555 askubuntu.com/questions/1054012/…
      – edencorbin
      Jul 11 at 3:19















    gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
    – Hyun Kim
    May 30 at 12:21




    gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well
    – Hyun Kim
    May 30 at 12:21












    I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
    – edencorbin
    Jul 10 at 22:31




    I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?
    – edencorbin
    Jul 10 at 22:31












    @edencorbin Please start your own new question. I'll be happy to help.
    – chili555
    Jul 11 at 1:18




    @edencorbin Please start your own new question. I'll be happy to help.
    – chili555
    Jul 11 at 1:18












    @chili555 askubuntu.com/questions/1054012/…
    – edencorbin
    Jul 11 at 3:19




    @chili555 askubuntu.com/questions/1054012/…
    – edencorbin
    Jul 11 at 3:19












    up vote
    -1
    down vote













    1. You should be sure then your HW support this stuff. It requires the newest HW.

    2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.





    share|improve this answer

























      up vote
      -1
      down vote













      1. You should be sure then your HW support this stuff. It requires the newest HW.

      2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.





      share|improve this answer























        up vote
        -1
        down vote










        up vote
        -1
        down vote









        1. You should be sure then your HW support this stuff. It requires the newest HW.

        2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.





        share|improve this answer













        1. You should be sure then your HW support this stuff. It requires the newest HW.

        2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.






        share|improve this answer













        share|improve this answer



        share|improve this answer











        answered Jul 17 at 19:16









        vitaly.v.ch

        1098




        1098






















             

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