Ubuntu 16.04 LTS black screen after login since updating packages with Software Updater

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During software update (though Ubuntu Software Updater) in Ubuntu 16.04, suddenly the GNU GRUB screen appeared. It could not find the linux installation anymore. Following the suggestions from [1], I used 'ls' to find out where my ubuntu kernel was located: partition (hd0,2). There were many different versions there, although more vmlinuz than initrd. Since you need to have both of the same version to boot, I used the latest version for which both files were present: vmlinuz-4.4.0-108-generic and initrd.img-4.4.0-108-generic. Using the following commands



grub> set root=(hd0,2)
grub> linux /boot/vmlinuz-4.4.0-108-generic root=/dev/sda2
grub> initrd /boot/initrd.img-4.4.0-108-generic
grub> boot


I could boot my ubuntu installation. However, after login I would get a black screen. I could login to tty1 though, so following suggestions from [2] I tried running



sudo dpkg --configure -a


but this gave an error message. Then I found various posts indicating that the 108 kernel was problematic, so instead I redid the above steps in GRUB to boot the second-latest kernel, 4.4.0-97-generic. Then also dpkg --configure -a ran without any problems and generated the missing initrd images. I updated all packages with



sudo apt-get update
sudo apt-get upgrade


Then, upon reboot, GRUB could find my installation again (now version 116)!



So that's already something. However, I still get a black screen after login, which seems to be a problem with the display manager. The software is fully up-to-date now, dpkg --configure has done all it has to do, but somehow there is an issue while starting up lightdm. Following [3], I tried to install a different display manager, gdm3, but this resulted in a similar issue: instead of a black screen after login, I was simply returned to the login screen, so I still couldn't get in. I concluded it's not a lightdm issue.



As suggested in [4], I tried purging all xserver files, lightdm and plymouth, the reinstalling all, and eventually also ubuntu-desktop. This didn't resolve the black screen, so again I ran:



sudo dpkg --configure -a
sudo apt-get update
sudo apt-get upgrade -y


which upgraded some packages. But after rebooting still no luck.



Then, after reading [5], I checked the .Xauthority file and /tmp directory and all was as it should be. I also tried logging in as a guest user, but this still lead to a black screen.



So I looked into the lightdm logs at /var/log/lightdm/:



  • lightdm.log doesn't show any errors


  • x-0.log shows a warning:
    The XKEYBOARD keymap compiler (XKBcomp) reports:
    Warning: 'Type "ONE_LEVEL" has 1 levels, but has 2 symbols. Ignoring extra symbols.
    Errors from xkbcomp are not fatal to the X server.


  • seat0-greeter.log is empty, but seat0-greeter.log.1.gz is full of warnings, the first being:
    Failed to register client: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.gnome.SessionManager was not provided by any .service files


If I manually try to startup lightdm in debug mode by typing lightdm --debug --test-mode it says "Failed to get D-Bus connection".



After login, I still get a black screen and it tells me 'System program problem detected'. I'm out of inspiration, any help would be greatly appreciated!




System information:
I'm running Ubuntu 16.04 LTS on an HP laptop with Intel core i7 processor and AMD graphics card.



lspci -vk | grep -iA15 vga shows me:



VGA comptible controller: Advanced Mircro Devices, Inc. [AMD/ATI] Chelsea XT GL [FirePro M4000] (prog-if 00 [VGA controller])
...
Kernel driver in use: radeon
Kernel modules: radeon




[1] After update in Ubuntu 16.04 I ended up in GNU GRUB and appear to be stuck there



[2] Ubuntu 16.04 LTS black screen after login



[3] https://wiki.ubuntu.com/LightDM#Help.2C_I_can.27t_see_my_Desktop.21



[4] http://helewix.com/howto/ubuntu-17-10-black-screen-solution/



[5] Ubuntu gets stuck in a login loop










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    During software update (though Ubuntu Software Updater) in Ubuntu 16.04, suddenly the GNU GRUB screen appeared. It could not find the linux installation anymore. Following the suggestions from [1], I used 'ls' to find out where my ubuntu kernel was located: partition (hd0,2). There were many different versions there, although more vmlinuz than initrd. Since you need to have both of the same version to boot, I used the latest version for which both files were present: vmlinuz-4.4.0-108-generic and initrd.img-4.4.0-108-generic. Using the following commands



    grub> set root=(hd0,2)
    grub> linux /boot/vmlinuz-4.4.0-108-generic root=/dev/sda2
    grub> initrd /boot/initrd.img-4.4.0-108-generic
    grub> boot


    I could boot my ubuntu installation. However, after login I would get a black screen. I could login to tty1 though, so following suggestions from [2] I tried running



    sudo dpkg --configure -a


    but this gave an error message. Then I found various posts indicating that the 108 kernel was problematic, so instead I redid the above steps in GRUB to boot the second-latest kernel, 4.4.0-97-generic. Then also dpkg --configure -a ran without any problems and generated the missing initrd images. I updated all packages with



    sudo apt-get update
    sudo apt-get upgrade


    Then, upon reboot, GRUB could find my installation again (now version 116)!



    So that's already something. However, I still get a black screen after login, which seems to be a problem with the display manager. The software is fully up-to-date now, dpkg --configure has done all it has to do, but somehow there is an issue while starting up lightdm. Following [3], I tried to install a different display manager, gdm3, but this resulted in a similar issue: instead of a black screen after login, I was simply returned to the login screen, so I still couldn't get in. I concluded it's not a lightdm issue.



    As suggested in [4], I tried purging all xserver files, lightdm and plymouth, the reinstalling all, and eventually also ubuntu-desktop. This didn't resolve the black screen, so again I ran:



    sudo dpkg --configure -a
    sudo apt-get update
    sudo apt-get upgrade -y


    which upgraded some packages. But after rebooting still no luck.



    Then, after reading [5], I checked the .Xauthority file and /tmp directory and all was as it should be. I also tried logging in as a guest user, but this still lead to a black screen.



    So I looked into the lightdm logs at /var/log/lightdm/:



    • lightdm.log doesn't show any errors


    • x-0.log shows a warning:
      The XKEYBOARD keymap compiler (XKBcomp) reports:
      Warning: 'Type "ONE_LEVEL" has 1 levels, but has 2 symbols. Ignoring extra symbols.
      Errors from xkbcomp are not fatal to the X server.


    • seat0-greeter.log is empty, but seat0-greeter.log.1.gz is full of warnings, the first being:
      Failed to register client: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.gnome.SessionManager was not provided by any .service files


    If I manually try to startup lightdm in debug mode by typing lightdm --debug --test-mode it says "Failed to get D-Bus connection".



    After login, I still get a black screen and it tells me 'System program problem detected'. I'm out of inspiration, any help would be greatly appreciated!




    System information:
    I'm running Ubuntu 16.04 LTS on an HP laptop with Intel core i7 processor and AMD graphics card.



    lspci -vk | grep -iA15 vga shows me:



    VGA comptible controller: Advanced Mircro Devices, Inc. [AMD/ATI] Chelsea XT GL [FirePro M4000] (prog-if 00 [VGA controller])
    ...
    Kernel driver in use: radeon
    Kernel modules: radeon




    [1] After update in Ubuntu 16.04 I ended up in GNU GRUB and appear to be stuck there



    [2] Ubuntu 16.04 LTS black screen after login



    [3] https://wiki.ubuntu.com/LightDM#Help.2C_I_can.27t_see_my_Desktop.21



    [4] http://helewix.com/howto/ubuntu-17-10-black-screen-solution/



    [5] Ubuntu gets stuck in a login loop










    share|improve this question























      up vote
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      down vote

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      During software update (though Ubuntu Software Updater) in Ubuntu 16.04, suddenly the GNU GRUB screen appeared. It could not find the linux installation anymore. Following the suggestions from [1], I used 'ls' to find out where my ubuntu kernel was located: partition (hd0,2). There were many different versions there, although more vmlinuz than initrd. Since you need to have both of the same version to boot, I used the latest version for which both files were present: vmlinuz-4.4.0-108-generic and initrd.img-4.4.0-108-generic. Using the following commands



      grub> set root=(hd0,2)
      grub> linux /boot/vmlinuz-4.4.0-108-generic root=/dev/sda2
      grub> initrd /boot/initrd.img-4.4.0-108-generic
      grub> boot


      I could boot my ubuntu installation. However, after login I would get a black screen. I could login to tty1 though, so following suggestions from [2] I tried running



      sudo dpkg --configure -a


      but this gave an error message. Then I found various posts indicating that the 108 kernel was problematic, so instead I redid the above steps in GRUB to boot the second-latest kernel, 4.4.0-97-generic. Then also dpkg --configure -a ran without any problems and generated the missing initrd images. I updated all packages with



      sudo apt-get update
      sudo apt-get upgrade


      Then, upon reboot, GRUB could find my installation again (now version 116)!



      So that's already something. However, I still get a black screen after login, which seems to be a problem with the display manager. The software is fully up-to-date now, dpkg --configure has done all it has to do, but somehow there is an issue while starting up lightdm. Following [3], I tried to install a different display manager, gdm3, but this resulted in a similar issue: instead of a black screen after login, I was simply returned to the login screen, so I still couldn't get in. I concluded it's not a lightdm issue.



      As suggested in [4], I tried purging all xserver files, lightdm and plymouth, the reinstalling all, and eventually also ubuntu-desktop. This didn't resolve the black screen, so again I ran:



      sudo dpkg --configure -a
      sudo apt-get update
      sudo apt-get upgrade -y


      which upgraded some packages. But after rebooting still no luck.



      Then, after reading [5], I checked the .Xauthority file and /tmp directory and all was as it should be. I also tried logging in as a guest user, but this still lead to a black screen.



      So I looked into the lightdm logs at /var/log/lightdm/:



      • lightdm.log doesn't show any errors


      • x-0.log shows a warning:
        The XKEYBOARD keymap compiler (XKBcomp) reports:
        Warning: 'Type "ONE_LEVEL" has 1 levels, but has 2 symbols. Ignoring extra symbols.
        Errors from xkbcomp are not fatal to the X server.


      • seat0-greeter.log is empty, but seat0-greeter.log.1.gz is full of warnings, the first being:
        Failed to register client: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.gnome.SessionManager was not provided by any .service files


      If I manually try to startup lightdm in debug mode by typing lightdm --debug --test-mode it says "Failed to get D-Bus connection".



      After login, I still get a black screen and it tells me 'System program problem detected'. I'm out of inspiration, any help would be greatly appreciated!




      System information:
      I'm running Ubuntu 16.04 LTS on an HP laptop with Intel core i7 processor and AMD graphics card.



      lspci -vk | grep -iA15 vga shows me:



      VGA comptible controller: Advanced Mircro Devices, Inc. [AMD/ATI] Chelsea XT GL [FirePro M4000] (prog-if 00 [VGA controller])
      ...
      Kernel driver in use: radeon
      Kernel modules: radeon




      [1] After update in Ubuntu 16.04 I ended up in GNU GRUB and appear to be stuck there



      [2] Ubuntu 16.04 LTS black screen after login



      [3] https://wiki.ubuntu.com/LightDM#Help.2C_I_can.27t_see_my_Desktop.21



      [4] http://helewix.com/howto/ubuntu-17-10-black-screen-solution/



      [5] Ubuntu gets stuck in a login loop










      share|improve this question













      During software update (though Ubuntu Software Updater) in Ubuntu 16.04, suddenly the GNU GRUB screen appeared. It could not find the linux installation anymore. Following the suggestions from [1], I used 'ls' to find out where my ubuntu kernel was located: partition (hd0,2). There were many different versions there, although more vmlinuz than initrd. Since you need to have both of the same version to boot, I used the latest version for which both files were present: vmlinuz-4.4.0-108-generic and initrd.img-4.4.0-108-generic. Using the following commands



      grub> set root=(hd0,2)
      grub> linux /boot/vmlinuz-4.4.0-108-generic root=/dev/sda2
      grub> initrd /boot/initrd.img-4.4.0-108-generic
      grub> boot


      I could boot my ubuntu installation. However, after login I would get a black screen. I could login to tty1 though, so following suggestions from [2] I tried running



      sudo dpkg --configure -a


      but this gave an error message. Then I found various posts indicating that the 108 kernel was problematic, so instead I redid the above steps in GRUB to boot the second-latest kernel, 4.4.0-97-generic. Then also dpkg --configure -a ran without any problems and generated the missing initrd images. I updated all packages with



      sudo apt-get update
      sudo apt-get upgrade


      Then, upon reboot, GRUB could find my installation again (now version 116)!



      So that's already something. However, I still get a black screen after login, which seems to be a problem with the display manager. The software is fully up-to-date now, dpkg --configure has done all it has to do, but somehow there is an issue while starting up lightdm. Following [3], I tried to install a different display manager, gdm3, but this resulted in a similar issue: instead of a black screen after login, I was simply returned to the login screen, so I still couldn't get in. I concluded it's not a lightdm issue.



      As suggested in [4], I tried purging all xserver files, lightdm and plymouth, the reinstalling all, and eventually also ubuntu-desktop. This didn't resolve the black screen, so again I ran:



      sudo dpkg --configure -a
      sudo apt-get update
      sudo apt-get upgrade -y


      which upgraded some packages. But after rebooting still no luck.



      Then, after reading [5], I checked the .Xauthority file and /tmp directory and all was as it should be. I also tried logging in as a guest user, but this still lead to a black screen.



      So I looked into the lightdm logs at /var/log/lightdm/:



      • lightdm.log doesn't show any errors


      • x-0.log shows a warning:
        The XKEYBOARD keymap compiler (XKBcomp) reports:
        Warning: 'Type "ONE_LEVEL" has 1 levels, but has 2 symbols. Ignoring extra symbols.
        Errors from xkbcomp are not fatal to the X server.


      • seat0-greeter.log is empty, but seat0-greeter.log.1.gz is full of warnings, the first being:
        Failed to register client: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.gnome.SessionManager was not provided by any .service files


      If I manually try to startup lightdm in debug mode by typing lightdm --debug --test-mode it says "Failed to get D-Bus connection".



      After login, I still get a black screen and it tells me 'System program problem detected'. I'm out of inspiration, any help would be greatly appreciated!




      System information:
      I'm running Ubuntu 16.04 LTS on an HP laptop with Intel core i7 processor and AMD graphics card.



      lspci -vk | grep -iA15 vga shows me:



      VGA comptible controller: Advanced Mircro Devices, Inc. [AMD/ATI] Chelsea XT GL [FirePro M4000] (prog-if 00 [VGA controller])
      ...
      Kernel driver in use: radeon
      Kernel modules: radeon




      [1] After update in Ubuntu 16.04 I ended up in GNU GRUB and appear to be stuck there



      [2] Ubuntu 16.04 LTS black screen after login



      [3] https://wiki.ubuntu.com/LightDM#Help.2C_I_can.27t_see_my_Desktop.21



      [4] http://helewix.com/howto/ubuntu-17-10-black-screen-solution/



      [5] Ubuntu gets stuck in a login loop







      16.04 login lightdm update-manager






      share|improve this question













      share|improve this question











      share|improve this question




      share|improve this question










      asked Mar 20 at 13:42









      Jasmine

      11




      11




















          1 Answer
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          up vote
          0
          down vote













          Today an update caused similar symptoms on my HTPC, which is an Intel NUC box running 16.04 LTS.



          I could reach my Ubuntu box via VNC but my TV display via HDMI was always black.



          I am working ok now after the following steps:



          xrandr -q (to see my HDMI connections are not detected)


          Tested my TV and HDMI cable with a laptop, all good.
          Update my way past the issue



          apt-get update
          apt-get upgrade


          The Update forward did not fix it, time to roll back...
          What kernel package is the latest we are using?



          dpkg --list | grep linux-image | more


          It is 4.4.0-119 so lets get rid of it:



          apt-get purge linux-image-4.4.0-119-generic
          apt-get purge linux-headers-4.4.0-119-generic


          Reboot to check



          shutdown -r now


          What is the current kernel we rolled back to?



          uname -a


          OK lets see if 4.4.0-97 fixed it?



          xrandr -q


          Nope, no HDMI still.
          Lets make sure are packages are OK



          dpkg --configure -a


          Lets try update and upgrade again...



          apt-get update
          apt-get upgrade


          Lets try a full power down



          shutdown -h now


          Now lets watch the BIOS screen come up on the TV when we power the NUC box on.
          BIOS displays and Ubuntu is back on my TV.



          The kernel I landed on that is working now is:
          4.4.0-116-generic






          share|improve this answer




















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            up vote
            0
            down vote













            Today an update caused similar symptoms on my HTPC, which is an Intel NUC box running 16.04 LTS.



            I could reach my Ubuntu box via VNC but my TV display via HDMI was always black.



            I am working ok now after the following steps:



            xrandr -q (to see my HDMI connections are not detected)


            Tested my TV and HDMI cable with a laptop, all good.
            Update my way past the issue



            apt-get update
            apt-get upgrade


            The Update forward did not fix it, time to roll back...
            What kernel package is the latest we are using?



            dpkg --list | grep linux-image | more


            It is 4.4.0-119 so lets get rid of it:



            apt-get purge linux-image-4.4.0-119-generic
            apt-get purge linux-headers-4.4.0-119-generic


            Reboot to check



            shutdown -r now


            What is the current kernel we rolled back to?



            uname -a


            OK lets see if 4.4.0-97 fixed it?



            xrandr -q


            Nope, no HDMI still.
            Lets make sure are packages are OK



            dpkg --configure -a


            Lets try update and upgrade again...



            apt-get update
            apt-get upgrade


            Lets try a full power down



            shutdown -h now


            Now lets watch the BIOS screen come up on the TV when we power the NUC box on.
            BIOS displays and Ubuntu is back on my TV.



            The kernel I landed on that is working now is:
            4.4.0-116-generic






            share|improve this answer
























              up vote
              0
              down vote













              Today an update caused similar symptoms on my HTPC, which is an Intel NUC box running 16.04 LTS.



              I could reach my Ubuntu box via VNC but my TV display via HDMI was always black.



              I am working ok now after the following steps:



              xrandr -q (to see my HDMI connections are not detected)


              Tested my TV and HDMI cable with a laptop, all good.
              Update my way past the issue



              apt-get update
              apt-get upgrade


              The Update forward did not fix it, time to roll back...
              What kernel package is the latest we are using?



              dpkg --list | grep linux-image | more


              It is 4.4.0-119 so lets get rid of it:



              apt-get purge linux-image-4.4.0-119-generic
              apt-get purge linux-headers-4.4.0-119-generic


              Reboot to check



              shutdown -r now


              What is the current kernel we rolled back to?



              uname -a


              OK lets see if 4.4.0-97 fixed it?



              xrandr -q


              Nope, no HDMI still.
              Lets make sure are packages are OK



              dpkg --configure -a


              Lets try update and upgrade again...



              apt-get update
              apt-get upgrade


              Lets try a full power down



              shutdown -h now


              Now lets watch the BIOS screen come up on the TV when we power the NUC box on.
              BIOS displays and Ubuntu is back on my TV.



              The kernel I landed on that is working now is:
              4.4.0-116-generic






              share|improve this answer






















                up vote
                0
                down vote










                up vote
                0
                down vote









                Today an update caused similar symptoms on my HTPC, which is an Intel NUC box running 16.04 LTS.



                I could reach my Ubuntu box via VNC but my TV display via HDMI was always black.



                I am working ok now after the following steps:



                xrandr -q (to see my HDMI connections are not detected)


                Tested my TV and HDMI cable with a laptop, all good.
                Update my way past the issue



                apt-get update
                apt-get upgrade


                The Update forward did not fix it, time to roll back...
                What kernel package is the latest we are using?



                dpkg --list | grep linux-image | more


                It is 4.4.0-119 so lets get rid of it:



                apt-get purge linux-image-4.4.0-119-generic
                apt-get purge linux-headers-4.4.0-119-generic


                Reboot to check



                shutdown -r now


                What is the current kernel we rolled back to?



                uname -a


                OK lets see if 4.4.0-97 fixed it?



                xrandr -q


                Nope, no HDMI still.
                Lets make sure are packages are OK



                dpkg --configure -a


                Lets try update and upgrade again...



                apt-get update
                apt-get upgrade


                Lets try a full power down



                shutdown -h now


                Now lets watch the BIOS screen come up on the TV when we power the NUC box on.
                BIOS displays and Ubuntu is back on my TV.



                The kernel I landed on that is working now is:
                4.4.0-116-generic






                share|improve this answer












                Today an update caused similar symptoms on my HTPC, which is an Intel NUC box running 16.04 LTS.



                I could reach my Ubuntu box via VNC but my TV display via HDMI was always black.



                I am working ok now after the following steps:



                xrandr -q (to see my HDMI connections are not detected)


                Tested my TV and HDMI cable with a laptop, all good.
                Update my way past the issue



                apt-get update
                apt-get upgrade


                The Update forward did not fix it, time to roll back...
                What kernel package is the latest we are using?



                dpkg --list | grep linux-image | more


                It is 4.4.0-119 so lets get rid of it:



                apt-get purge linux-image-4.4.0-119-generic
                apt-get purge linux-headers-4.4.0-119-generic


                Reboot to check



                shutdown -r now


                What is the current kernel we rolled back to?



                uname -a


                OK lets see if 4.4.0-97 fixed it?



                xrandr -q


                Nope, no HDMI still.
                Lets make sure are packages are OK



                dpkg --configure -a


                Lets try update and upgrade again...



                apt-get update
                apt-get upgrade


                Lets try a full power down



                shutdown -h now


                Now lets watch the BIOS screen come up on the TV when we power the NUC box on.
                BIOS displays and Ubuntu is back on my TV.



                The kernel I landed on that is working now is:
                4.4.0-116-generic







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered Apr 20 at 3:33









                Jim Ladd

                9613




                9613



























                     

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