Sound problem - no output device detected
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I just installed Ubuntu 16.04 and can't make the sound work - have been trying for good ten hours. I am a linux newbie so I will appreciate any help.
This is how my sound settings look like, there is no output and the slider is gray.
The speakers are internal and headphones are connected via the aux cable - sound is coming out from none of them. There is however no hardware issue with the headphones, they work perfectly when connected to a phone, and I don't expect any hardware problem with the internal speakers.
I followed the advices such as unmute the AlsaMixer master, but I can't see it at all:
sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
Subsystem: Dell Device 0786
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at d5228000 (64-bit, non-prefetchable) [size=16K]
Memory at d5200000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
uname -r
4.13.0-36-generic
It seems this might be the problem, but I have no idea what should I do next:
dmesg | grep snd_hda_intel
[ 3.286909] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 5.166250] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 8.212134] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 9.220171] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 10.224131] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
My notebook is Dell Vostro 5568.
Thank you for any of your suggestions!
16.04 sound pulseaudio alsa
asked Mar 6 at 1:06
mazanec
112
 |Â
show 2 more comments
up vote
2
down vote
favorite
I just installed Ubuntu 16.04 and can't make the sound work - have been trying for good ten hours. I am a linux newbie so I will appreciate any help.
This is how my sound settings look like, there is no output and the slider is gray.
The speakers are internal and headphones are connected via the aux cable - sound is coming out from none of them. There is however no hardware issue with the headphones, they work perfectly when connected to a phone, and I don't expect any hardware problem with the internal speakers.
I followed the advices such as unmute the AlsaMixer master, but I can't see it at all:
sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
Subsystem: Dell Device 0786
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at d5228000 (64-bit, non-prefetchable) [size=16K]
Memory at d5200000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
uname -r
4.13.0-36-generic
It seems this might be the problem, but I have no idea what should I do next:
dmesg | grep snd_hda_intel
[ 3.286909] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 5.166250] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 8.212134] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 9.220171] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 10.224131] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
My notebook is Dell Vostro 5568.
Thank you for any of your suggestions!
16.04 sound pulseaudio alsa
asked Mar 6 at 1:06
mazanec
112
Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
The kernel appears to be the most recent version already. Did you install thelinux-firmwarepackage? What's the output ofdmesg | grep snd_hda_intel?
– David Foerster
Mar 6 at 12:41
 |Â
show 2 more comments
up vote
2
down vote
favorite
up vote
2
down vote
favorite
I just installed Ubuntu 16.04 and can't make the sound work - have been trying for good ten hours. I am a linux newbie so I will appreciate any help.
This is how my sound settings look like, there is no output and the slider is gray.
The speakers are internal and headphones are connected via the aux cable - sound is coming out from none of them. There is however no hardware issue with the headphones, they work perfectly when connected to a phone, and I don't expect any hardware problem with the internal speakers.
I followed the advices such as unmute the AlsaMixer master, but I can't see it at all:
sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
Subsystem: Dell Device 0786
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at d5228000 (64-bit, non-prefetchable) [size=16K]
Memory at d5200000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
uname -r
4.13.0-36-generic
It seems this might be the problem, but I have no idea what should I do next:
dmesg | grep snd_hda_intel
[ 3.286909] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 5.166250] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 8.212134] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 9.220171] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 10.224131] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
My notebook is Dell Vostro 5568.
Thank you for any of your suggestions!
16.04 sound pulseaudio alsa
asked Mar 6 at 1:06
mazanec
112
I just installed Ubuntu 16.04 and can't make the sound work - have been trying for good ten hours. I am a linux newbie so I will appreciate any help.
This is how my sound settings look like, there is no output and the slider is gray.
The speakers are internal and headphones are connected via the aux cable - sound is coming out from none of them. There is however no hardware issue with the headphones, they work perfectly when connected to a phone, and I don't expect any hardware problem with the internal speakers.
I followed the advices such as unmute the AlsaMixer master, but I can't see it at all:
sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
lspci -v | grep -A7 -i "audio"
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
Subsystem: Dell Device 0786
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at d5228000 (64-bit, non-prefetchable) [size=16K]
Memory at d5200000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
uname -r
4.13.0-36-generic
It seems this might be the problem, but I have no idea what should I do next:
dmesg | grep snd_hda_intel
[ 3.286909] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 5.166250] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 8.212134] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 9.220171] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 10.224131] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
My notebook is Dell Vostro 5568.
Thank you for any of your suggestions!
16.04 sound pulseaudio alsa
16.04 sound pulseaudio alsa
asked Mar 6 at 1:06
mazanec
112
asked Mar 6 at 1:06
mazanec
112
edited Mar 6 at 20:55
asked Mar 6 at 1:06
mazanec
112
asked Mar 6 at 1:06
mazanec
112
asked Mar 6 at 1:06
mazanec
112
112
Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
The kernel appears to be the most recent version already. Did you install thelinux-firmwarepackage? What's the output ofdmesg | grep snd_hda_intel?
– David Foerster
Mar 6 at 12:41
 |Â
show 2 more comments
Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
The kernel appears to be the most recent version already. Did you install thelinux-firmwarepackage? What's the output ofdmesg | grep snd_hda_intel?
– David Foerster
Mar 6 at 12:41
Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
The kernel appears to be the most recent version already. Did you install the
linux-firmware package? What's the output of dmesg | grep snd_hda_intel?– David Foerster
Mar 6 at 12:41
The kernel appears to be the most recent version already. Did you install the
linux-firmware package? What's the output of dmesg | grep snd_hda_intel?– David Foerster
Mar 6 at 12:41
 |Â
show 2 more comments
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Which kernel version are you using? In 16.04, it's likely to be older than your hardware.
– CL.
Mar 6 at 8:23
@DavidFoerster I made the changes you wanted, hope it is ok now.
– mazanec
Mar 6 at 11:00
@CL. Does it mean I need the most recent version?
– mazanec
Mar 6 at 11:01
Probably; try upgrading both the kernel and linux-firmware packages.
– CL.
Mar 6 at 12:33
The kernel appears to be the most recent version already. Did you install the
linux-firmwarepackage? What's the output ofdmesg | grep snd_hda_intel?– David Foerster
Mar 6 at 12:41