Ubuntu 17.10 not booting after bootloader update (Acer laptop)
Clash Royale CLAN TAG#URR8PPP up vote
0
down vote
favorite
Problem:
I installed Ubuntu on my laptop computer.
It was working just fine for several weeks.
Recently – seemingly out of nowhere – I had this weird and frustrating problem that the device would not boot; just stuck in a loop, saying:
System BootOrder not found. Initializing defaults.
Creating boot entry "Boot0001" with label "ubuntu" for file "EFIubuntushimx64.efi"
Reset System
Edit: I can’t even access GRUB at that point.
Solution:
I tried doing a clean reinstallation of Ubuntu several times.
At last I found out by trial and error that a specific update is causing the problem.
If I install Boot loader to chain-load signed boot loaders under Secure Boot (version 13-0ubuntu2) from the software updater and restart, I cannot boot up again.
So I guess just skipping this update would be a workaround …
Edit: The same thing happens if I install Secure Boot chain-loading bootloader (Microsoft-signed binary) (the second update visible on the screenshot) or if I install both of them.
Question:
Is this a critical bug?
Please help my reporting.
My technical knowledge about bootloaders and such is very limited.
Do you know which package is causing the problem?
It could also just be a problem with my installation method (see below).
But even that would be weird because it used to work before the update.
Clarification: I am not looking for information on how to report a bug.
I’d like to gather information for writing into a bug report.
More specifically:
- Is this an error on my side (hardware, firmware, …)?
- Is this a new or known bug in Ubuntu?
- If so, how do I know which package is causing the problem?
My device/setup:
I installed Ubuntu in UEFI mode and then switched my BIOS to legacy.
It may sound weird but that’s the only way I got it to work.
- Model: Acer TravelMate B117
- BIOS: InsydeH20 Setup Utility v1.11
- OS: Ubuntu only. No Microsoft, no custom GRUB configuration.
boot uefi bootloader acer bug-reporting
asked Mar 7 at 22:02
Lilalas
113
 |Â
show 9 more comments
up vote
0
down vote
favorite
Problem:
I installed Ubuntu on my laptop computer.
It was working just fine for several weeks.
Recently – seemingly out of nowhere – I had this weird and frustrating problem that the device would not boot; just stuck in a loop, saying:
System BootOrder not found. Initializing defaults.
Creating boot entry "Boot0001" with label "ubuntu" for file "EFIubuntushimx64.efi"
Reset System
Edit: I can’t even access GRUB at that point.
Solution:
I tried doing a clean reinstallation of Ubuntu several times.
At last I found out by trial and error that a specific update is causing the problem.
If I install Boot loader to chain-load signed boot loaders under Secure Boot (version 13-0ubuntu2) from the software updater and restart, I cannot boot up again.
So I guess just skipping this update would be a workaround …
Edit: The same thing happens if I install Secure Boot chain-loading bootloader (Microsoft-signed binary) (the second update visible on the screenshot) or if I install both of them.
Question:
Is this a critical bug?
Please help my reporting.
My technical knowledge about bootloaders and such is very limited.
Do you know which package is causing the problem?
It could also just be a problem with my installation method (see below).
But even that would be weird because it used to work before the update.
Clarification: I am not looking for information on how to report a bug.
I’d like to gather information for writing into a bug report.
More specifically:
- Is this an error on my side (hardware, firmware, …)?
- Is this a new or known bug in Ubuntu?
- If so, how do I know which package is causing the problem?
My device/setup:
I installed Ubuntu in UEFI mode and then switched my BIOS to legacy.
It may sound weird but that’s the only way I got it to work.
- Model: Acer TravelMate B117
- BIOS: InsydeH20 Setup Utility v1.11
- OS: Ubuntu only. No Microsoft, no custom GRUB configuration.
boot uefi bootloader acer bug-reporting
asked Mar 7 at 22:02
Lilalas
113
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
1
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools likeubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.
– David Foerster
Mar 8 at 9:36
1
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26
 |Â
show 9 more comments
up vote
0
down vote
favorite
up vote
0
down vote
favorite
Problem:
I installed Ubuntu on my laptop computer.
It was working just fine for several weeks.
Recently – seemingly out of nowhere – I had this weird and frustrating problem that the device would not boot; just stuck in a loop, saying:
System BootOrder not found. Initializing defaults.
Creating boot entry "Boot0001" with label "ubuntu" for file "EFIubuntushimx64.efi"
Reset System
Edit: I can’t even access GRUB at that point.
Solution:
I tried doing a clean reinstallation of Ubuntu several times.
At last I found out by trial and error that a specific update is causing the problem.
If I install Boot loader to chain-load signed boot loaders under Secure Boot (version 13-0ubuntu2) from the software updater and restart, I cannot boot up again.
So I guess just skipping this update would be a workaround …
Edit: The same thing happens if I install Secure Boot chain-loading bootloader (Microsoft-signed binary) (the second update visible on the screenshot) or if I install both of them.
Question:
Is this a critical bug?
Please help my reporting.
My technical knowledge about bootloaders and such is very limited.
Do you know which package is causing the problem?
It could also just be a problem with my installation method (see below).
But even that would be weird because it used to work before the update.
Clarification: I am not looking for information on how to report a bug.
I’d like to gather information for writing into a bug report.
More specifically:
- Is this an error on my side (hardware, firmware, …)?
- Is this a new or known bug in Ubuntu?
- If so, how do I know which package is causing the problem?
My device/setup:
I installed Ubuntu in UEFI mode and then switched my BIOS to legacy.
It may sound weird but that’s the only way I got it to work.
- Model: Acer TravelMate B117
- BIOS: InsydeH20 Setup Utility v1.11
- OS: Ubuntu only. No Microsoft, no custom GRUB configuration.
boot uefi bootloader acer bug-reporting
asked Mar 7 at 22:02
Lilalas
113
Problem:
I installed Ubuntu on my laptop computer.
It was working just fine for several weeks.
Recently – seemingly out of nowhere – I had this weird and frustrating problem that the device would not boot; just stuck in a loop, saying:
System BootOrder not found. Initializing defaults.
Creating boot entry "Boot0001" with label "ubuntu" for file "EFIubuntushimx64.efi"
Reset System
Edit: I can’t even access GRUB at that point.
Solution:
I tried doing a clean reinstallation of Ubuntu several times.
At last I found out by trial and error that a specific update is causing the problem.
If I install Boot loader to chain-load signed boot loaders under Secure Boot (version 13-0ubuntu2) from the software updater and restart, I cannot boot up again.
So I guess just skipping this update would be a workaround …
Edit: The same thing happens if I install Secure Boot chain-loading bootloader (Microsoft-signed binary) (the second update visible on the screenshot) or if I install both of them.
Question:
Is this a critical bug?
Please help my reporting.
My technical knowledge about bootloaders and such is very limited.
Do you know which package is causing the problem?
It could also just be a problem with my installation method (see below).
But even that would be weird because it used to work before the update.
Clarification: I am not looking for information on how to report a bug.
I’d like to gather information for writing into a bug report.
More specifically:
- Is this an error on my side (hardware, firmware, …)?
- Is this a new or known bug in Ubuntu?
- If so, how do I know which package is causing the problem?
My device/setup:
I installed Ubuntu in UEFI mode and then switched my BIOS to legacy.
It may sound weird but that’s the only way I got it to work.
- Model: Acer TravelMate B117
- BIOS: InsydeH20 Setup Utility v1.11
- OS: Ubuntu only. No Microsoft, no custom GRUB configuration.
boot uefi bootloader acer bug-reporting
boot uefi bootloader acer bug-reporting
asked Mar 7 at 22:02
Lilalas
113
asked Mar 7 at 22:02
Lilalas
113
edited Mar 9 at 11:04
asked Mar 7 at 22:02
Lilalas
113
asked Mar 7 at 22:02
Lilalas
113
asked Mar 7 at 22:02
Lilalas
113
113
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
1
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools likeubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.
– David Foerster
Mar 8 at 9:36
1
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26
 |Â
show 9 more comments
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
1
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools likeubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.
– David Foerster
Mar 8 at 9:36
1
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
1
1
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools like
ubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.– David Foerster
Mar 8 at 9:36
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools like
ubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.– David Foerster
Mar 8 at 9:36
1
1
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26
 |Â
show 9 more comments
1 Answer
1
active
oldest
votes
up vote
1
down vote
accepted
​Turns out this was caused by the BIOS/UEFI firmware.
After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.)
I had to mark the bootloader files as trusted like @oldfred suggested.
Now everything works just fine.
After installing all Ubuntu updates, the OS still boots!
If you have an Acer, you can download the latest firmware from the Acer support website.
Unfortunately Acer does not support Linux, so you need Windows to flash the system.
answered Mar 15 at 11:19
Lilalas
113
add a comment |Â
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
accepted
​Turns out this was caused by the BIOS/UEFI firmware.
After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.)
I had to mark the bootloader files as trusted like @oldfred suggested.
Now everything works just fine.
After installing all Ubuntu updates, the OS still boots!
If you have an Acer, you can download the latest firmware from the Acer support website.
Unfortunately Acer does not support Linux, so you need Windows to flash the system.
answered Mar 15 at 11:19
Lilalas
113
add a comment |Â
up vote
1
down vote
accepted
​Turns out this was caused by the BIOS/UEFI firmware.
After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.)
I had to mark the bootloader files as trusted like @oldfred suggested.
Now everything works just fine.
After installing all Ubuntu updates, the OS still boots!
If you have an Acer, you can download the latest firmware from the Acer support website.
Unfortunately Acer does not support Linux, so you need Windows to flash the system.
answered Mar 15 at 11:19
Lilalas
113
add a comment |Â
up vote
1
down vote
accepted
up vote
1
down vote
accepted
​Turns out this was caused by the BIOS/UEFI firmware.
After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.)
I had to mark the bootloader files as trusted like @oldfred suggested.
Now everything works just fine.
After installing all Ubuntu updates, the OS still boots!
If you have an Acer, you can download the latest firmware from the Acer support website.
Unfortunately Acer does not support Linux, so you need Windows to flash the system.
answered Mar 15 at 11:19
Lilalas
113
​Turns out this was caused by the BIOS/UEFI firmware.
After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.)
I had to mark the bootloader files as trusted like @oldfred suggested.
Now everything works just fine.
After installing all Ubuntu updates, the OS still boots!
If you have an Acer, you can download the latest firmware from the Acer support website.
Unfortunately Acer does not support Linux, so you need Windows to flash the system.
answered Mar 15 at 11:19
Lilalas
113
answered Mar 15 at 11:19
Lilalas
113
answered Mar 15 at 11:19
Lilalas
113
answered Mar 15 at 11:19
Lilalas
113
113
add a comment |Â
add a comment |Â
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e)
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom))
StackExchange.using('gps', function() StackExchange.gps.track('embedded_signup_form.view', location: 'question_page' ); );
$window.unbind('scroll', onScroll);
;
$window.on('scroll', onScroll);
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2faskubuntu.com%2fquestions%2f1012872%2fubuntu-17-10-not-booting-after-bootloader-update-acer-laptop%23new-answer', 'question_page');
);
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e)
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom))
StackExchange.using('gps', function() StackExchange.gps.track('embedded_signup_form.view', location: 'question_page' ); );
$window.unbind('scroll', onScroll);
;
$window.on('scroll', onScroll);
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e)
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom))
StackExchange.using('gps', function() StackExchange.gps.track('embedded_signup_form.view', location: 'question_page' ); );
$window.unbind('scroll', onScroll);
;
$window.on('scroll', onScroll);
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
var $window = $(window),
onScroll = function(e)
var $elem = $('.new-login-left'),
docViewTop = $window.scrollTop(),
docViewBottom = docViewTop + $window.height(),
elemTop = $elem.offset().top,
elemBottom = elemTop + $elem.height();
if ((docViewTop elemBottom))
StackExchange.using('gps', function() StackExchange.gps.track('embedded_signup_form.view', location: 'question_page' ); );
$window.unbind('scroll', onScroll);
;
$window.on('scroll', onScroll);
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
is your computer a Lenovo? see bugs.launchpad.net/ubuntu/+source/linux/+bug/1734147 for the recommended repair.
– ravery
Mar 7 at 23:01
1
Possible duplicate of How do I report a bug?
– David Foerster
Mar 8 at 8:41
@DavidFoerster I have read this question before and I don’t think it’s a duplicate. I could not use the bug tracker because my device is not booting. And I was not sure if this is actually a bug. The guideline at help.ubuntu.com even suggests asking the community first.
– Lilalas
Mar 8 at 9:06
@Lilalas: To which answer are you referring? Only some of them exclusively suggest local bug reporting tools like
ubbuntu-bug. You don't need a bootable system to report a bug and the answers to linked question don't imply that overall.– David Foerster
Mar 8 at 9:36
1
Best to update UEFI/BIOS. Some older versions did not have "trust" setting. Acer Trust Settings - details, some now report that then secure boot has to be on to set trust: ubuntuforums.org/… ubuntuforums.org/showthread.php?t=2358003 & askubuntu.com/questions/862946/… & Acer Aspire E15, many details Trust settings in step 35 askubuntu.com/questions/627416/… & askubuntu.com/questions/870022/how-to-get-grub-boot-option/…
– oldfred
Mar 9 at 0:26